Within just two months after the devastating earthquake killed more than 200,000 people and destroyed Port-au-Prince, Haiti, SOLUTIONS launched a disaster management platform under the NOULA label. This platform included the first Emergency Call Center accessible to the population through the 177 dial.
NOULA connects vulnerable communities to public agencies, humanitarian organizations, NGOs, and other institutions that have the resources or responsibility to respond. Using simple technologies such as SMS and a non-profit call center, data can be collected from individuals and pushed to registered responders through SMS, Twitter, and Facebook as well as posted online at Noula.ht.
Since NOULA’s inception immediately following the earthquake, nearly 50,000 messages and alerts have been handled. From reports of impassable roads and power outages to water and sanitation issues, cholera outbreaks, socioeconomic concerns, infrastructure and logistics, protection and safety, and other issues affecting Haiti communities, NOULA continues to serve in the post-earthquake era. Real-time maps allow users to quickly find nearby hospitals, camps, and neighborhood associations.
In addition to helping vulnerable communities receive much needed help, the NOULA platform catalogs each post, allowing for detailed analysis of data and trends. The data provides a snapshot of the current issues and concerns and is available to media outlets.